Live web call contact centre edition

Live web call

Redefine your customer service experience. A video centric contact center solution aligned designed for today’s global customer service requirements.

Live web call connects your digital customer experience to the communication platforms already deployed within your business. Adding Video customer interaction channels that route directly from your website or app to your customer service and sales team.

Deploy the very latest customer communications capability to your contact centres, enabling customers to make voice and video calls directly from your website. Live web call achieves this by connecting your website to your existing voice, email, or chat-based customer inquiries and support systems.

with live web call you will Move your customers to voice or video calls instantly directly from your website, Live web call provides a convenient and efficient way to connect with your web customers and improve your contact centre operations.

Live Web Call technology enables real-time Multimedia communication from browsers and mobile applications directly to your Contact centre team. It provides voice and video calling capabilities directly from a website, without requiring users to download any additional software or plugins.

Are customers ready for the change for customers there is no change. Live web call leverages the multimedia communications built into your customers mobiles, tablets, and laptops. That they use already for FaceTime, Facebook, or what's apps calls.

The future is here why wait? Call our live web call project deployment team today.

Live web call features

Click to Call

website visitors can call you instantly online. Without paying network charges, Integrates with existing queues.

Video Chat

Build face to face customer relationships, with instant video chat direct from your website

Screen share

Share multimedia content during Voice or video chat session with Live web calls integrated screen share.

Co-Browsing

Navigate customer queries faster by enabling customers to show you what they are asking about

Scheduled customer call-backs

If your agents are busy, enable your web customers to schedule a voice or video call at a time that is good for them.

SMS Engagement

Send out call back confirmation, links to scheduled voice and video chats, also send out links to web-based products and customer service information and customer pdf documents that customer may review and download

Reports

Get a better understanding of your users’ behavior and monitor your agents’ activity, with live calls built in reports

Skills based call routing

Live Video consultancy calls are routed to the allocated expert based on what the customer was viewing. Customer calls are then sent to the appropriate Team based on your workflow

Time profiles

Set unlimited business hours' time profiles then allocate them to Campaigns or landing pages and set standard business hours throughout the year.

Calling routing profiles

Set up Live call destinations from instant video consultation to Voice call divert to your contact centre or aftercare team. Or forward to mobiles or other phone numbers.

Call recording Record

all live call interactions as required for management and archiving in line with your compliance procedures.

Live wallboard Real time sales activity reporting

See real numeric data, and status data on time live Web call interactions by type, Live video call, voice call to contact centre, call backs in progress. As well as how many interactions are waiting or went unanswered.

Adapt to your needs

Live web call showroom may be configured to meet your operational requirements.

Benefits of Live web call Video in a contact centre

With a video-enabled contact centre, customers can see and hear the agent in real-time, which can lead to more personalized and engaging interactions. Video can also be used to demonstrate products, troubleshoot issues, and provide more detailed information to customers.

Video-enabled contact centres can be used in a variety of industries, including retail, healthcare, finance, and more. They are particularly useful for companies that offer complex or technical products, as well as those that provide remote support services.

Benefits of a video-enabled contact center include:

• Improved customer experience: Customers can receive more personalized and engaging support through live video, which can lead to higher satisfaction and loyalty.

• Faster resolution times: Agents can diagnose and solve issues more quickly when they can see the problem first hand, reducing wait times and improving efficiency.

• Increased sales: Video can be used to demonstrate products and upsell customers, leading to higher sales and revenue.

• Cost savings: Video can reduce the need for in-person visits or field service, which can save companies money on travel expenses and other related costs.

• Enhanced Customer Support: Overall, a video-enabled contact center can be a powerful tool for companies looking to provide high-quality customer support and improve their bottom line.

Live Web Call CTI Integration

Live Web Call is designed to plug into your existing Contact Center environment, giving your customers the ability to make voice and video calls directly from your website or app. Calls are routed to your team.

The Live Web Call Team have the integration expertise to make your live web call project a success. Our team will support your live Web Call deployment with hands-on technical assistance, from our support engineers and project planners.

• API

Integrate Live web call into your workflow

• Webhooks

Synchronize Live Web Call Events to interact with your customer journey in real time