How it works
Learn how Live Web Call can transform your business communications
Live Web Call is a powerful software communication platform with a full API that enables you to deploy video and multimedia communications within your organisation meeting all your internal and external communications requirements.
Live Web Call enables you to adopt the latest business communications trends that many organisations are already benefiting from.
Key trends
Video calls from your website and apps
Live Web Call provides video technology already deployed extensively in across many industry sectors, providing better access to your organisation's expertise.
Adding voice and video to a range of business platforms
Live web call can be embedded in your other software systems (e.g CRM, e-commerce and insurance claims systems)
Routing voice calls from your website or apps
Live Web Call can route calls to your existing contact centre system, landline or mobile number.
Providing live video and camera-enabled product support
Live Web Call facilitates remote customer support, product demonstrations and training.
Deployment categories
Live Web Call is available in four packages that cover most application deployment scenarios.
Contact centre
Whether your business is B2B or B2C, Live Web Call has you covered. Provide customer access to your existing teams and experts in new ways from anywhere in your digital space.
Showroom / retail
If you have a store, warehouse, drop shipping, specialist industrial or commercial business. Live Web Call provides more possibilities for your customers to engage with your products or services and get their questions answered faster.
Teamwork and collaboration
Live web call enables you to streamline your internal communications and connect with customers and external stakeholders easily.
Custom voice and video applications
Many organizations have developed in-house software systems that have digitally transformed product and service delivery. Live Web Call adds multimedia communication capabilities to these systems.
Features
Live Web Call's features enhance customer service, improve productivity and help to build trust.
Click to call
Website visitors can call your business instantly online with the click of a mouse. Voice calls can be directed to your mobile phone, business telephone system or contact centre queues. Calls are routed over the internet and are free to call.
Context based couting
Live Web Call provides a customisable menu system for capturing information from the caller (e.g. reason for the call, account number, etc). Calls may be routed to different destinations depending on the information provided. For example, a technical support query would be routed to your technical support team whilst a complaint may be routed to your customer service representatives.
Data capture
Data captured from your website visitors can be automatically made available to the agent as they answer a call saving them time dealing with enquiries.
Video calls
Video calls allow for face-to-face communication, which can help to improve understanding and build stronger relationships.
Either party may enable (or disable) their video camera at any time during a call to maintain a personal touch and to help build trust.
Callers and agents may switch between different cameras and devices during the call to allow them to move around the home, office, store or showroom as required.
Screen sharing
Screen sharing is a powerful collaboration tool that allows one user to share their computer or device screen with another user or a group of users in real-time.
It is used to provide remote support, present training and to demonstrate products and services.
Screen sharing can increase engagement and participation by making calls more interactive and visual.
Co-browsing
Co-browsing is a collaborative screen sharing technique that allows two or more people to share their screens, web pages or applications, simultaneously in real-time.
Call back
If your agents are busy, your web customers can schedule a voice or video call back at a time that is convenient for them. This reduces wait times and the number of missed calls and provides a better customer service experience.
Instant messaging
Live Web Call’s integrated instant messaging allows your customers and agents to securely send messages and share content and information during multimedia calls.
Feedback
A customisable feedback form may be displayed at the end of the call to prompt the caller to leave feedback about their experience on the call.
Security
Live Web Call is built using the latest security standards to protect the privacy and integrity of your data and applications.
Security Features
- Authentication and access control: Live Web Call implements strong authentication and access control mechanisms to ensure that only authorized users have access to the application and its data.
- Encryption: Live Web Call has end to end encryption to protect data in transit between the user's device and your servers, as well as data stored on your servers. This helps protect against data breaches and unauthorized access.
- Data privacy: Live Web Call may be configured in line with data privacy regulations and standards, such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), enabling your organisation to implement your data privacy policies and practices in place.
- Monitoring and logging: Real-time monitoring of your Live Web Call deployment provides alerts to security incidents, enabling you to detect and investigate any suspicious activity.
- Disaster recovery and business continuity: Live Web Call can be deployed across multiple servers in different geographic locations to ensure services are highly available and data is recoverable in case of a disaster or major outage.
Live Web Call system components
Whatever communication workflows you have in place live call provides greater transparency and access by means of voice and multimedia communications so your team can meet your customer's requirements faster and with greater clarity.
Live Web Call leverages the open-source WebRTC framework to create peer-to-peer connections between the browser and other devices for audio, video, and data transfer.
Whatever your requirements Live Web Call may be tailored to your specific workflow needs.
Communications platform
This provides an out-of-the-box solution for Retail businesses, Contact centres as well as organisations looking for a teamwork and collaboration system with a difference. Simply go to our pricing page to view and choose the package you require. Our team are always on standby via live web call to help out so get in touch.
Website deployment pack
Once you have purchased a Live Call subscription you will be provided with an Installation Pack. If you require integration assistance we will always help and advise and if you have set your website up yourself we have go-live packs that are a great value to ensure you get up and running as quickly as possible.
IOS/Android Apps
Once you are all set up your team may simply download the live web call app and log and start using it. Android and IOS app store links
API
Once you are up and running you may wish to integrate live web calls with your current systems and workflows that are working really well for your team. Get in touch for advice on how Live Web Call will integrate and enhance your current system capabilities. To explore the API click the following link button
SDK
Live Web Call SDK is designed for organisations with irreplaceable digital ecosystems often made up of systems and software developed in-house, these systems often are the business. In this case, organisations look to enhance these essential systems by adding new capabilities to the existing software. Our SDK may be deployed on any infrastructure and comes with access to our team for technical support and advice. Giving you access to our expertise, development team Live web Call platform, Widget, IOS and Android app and API. Live call us today about your project requirements.
Pricing
The platform may be purchased on a per-user subscription basis or for larger projects on a system basis. All Service delivery option benefit from continued software and security updates as well as 9-5 technical support that may be extended to 24/7 as required with various add-on options.
