Live web Call Showroom

Live web call - connect with your customers online and boost your sales, by bringing your showroom to them via live video directly from your website or app.

Live web call is a video and multimedia customer service platform that gives customers remote access to your products and services over live video online, allowing you to interact with your web visitors in real-time and provide a fast, personalized, and highly effective Virtual/remote shopping experience.

Live Web Call allows online customers to make voice or video calls with the click of a button from any point in the user journey on your websites, landing pages or apps that connect directly to your Sales Team.

Designated mobile devices such as iPad will then allow your team to take online visitors around your showroom and carry out product demonstrations.

Click to call pop-ups and buttons

Live web call enables online customers to initiate a voice or video call directly from your website, landing pages or apps connecting them to your sales team.

Skills based call routing

Live Video consultancy calls are routed to the allocated expert based on what the customer was viewing. Customer calls are then sent to the appropriate Team based on your workflow

Plug & play technology

Your click-to-call button can operate all customer devices such as laptops, tablets and mobile browsers when viewing your website, no downloads required.

Customer callback requests

When your business is closed live call buttons change to call-back requests allowing customers to schedule callbacks from your team during opening hours.

Platform technical features

Reports

Get a better understanding of your users’ behavior and monitor your agents’ activity, with live calls built in reports

Skills based call routing

Live Video consultancy calls are routed to the allocated expert based on what the customer was viewing. Customer calls are then sent to the appropriate Team based on your workflow

Time profiles,

Set unlimited business hours' time profiles then allocate them to Campaigns or landing pages and set standard business hours throughout the year.

Calling routing profiles

Set up Live call destinations from instant video consultation to Voice call divert to your contact centre or aftercare team. Or forward to mobiles or other phone numbers.

Call recording

Record all live call interactions as required for management and archiving in line with your compliance procedures.

Live wallboard

Real time sales activity reporting, See real numeric data, and status data on live Web call interactions by type, Live video call, voice call to contact centre, call backs in progress. As well as how many interactions are waiting or went unanswered.

Adapt to your needs

Live web call showroom may be configured to meet your operational requirements.

Integration and data synchronization

Integrate Live Web Showroom into your workflows using our APIs and webhooks

Manage the data of your campaigns in real time and
Automate tasks of your operators,
Integrating live web call with your current platforms.

The Two T’s

(TRUST and Transparency)

Video provides a transparent means for customers to see what you are offering.
Video establishes trust and a sense of transactional security.
With Live web call your sales team can perform live product demonstrations
guide customers through the sales cycle.
Show customers your financing options remotely using integrated screen share.

Build Face-to-face customer relationships with the live web call video contact centre extension..

Take your contact Center to the next level with live web call. Build customer relationships instantly with instant human video engagement directly from your websites or apps.

Live webcall integrates with all your existing systems and workflows

Special offer:

N months free
Free HD video upgrade for all agents
Offer based on initial 18-month contract Billed Monthly after N months
Min 3 agents subscription

The Benefits of Live web call showroom

Improve customer’s satisfaction
Enhance brand awareness
Stand out from the competition
Increase Sales
Boost the conversation

Video retail benefits explored

Bring face-to-face customer relationships back- Retail went online, but that doesn’t have to mean the end of personalized shopping experiences. Live call brings back the meet and greet aspect of retail.

Give your customers more time to shop

Live web call gets you in front of your customers whenever and wherever, in their lunch breaks, while on holiday working away, at 17:15 just before you shut because they can't make it to store, or if getting to your store isn't so easy for them, Live web Call makes access to your products and services so much easier.

Let customers show you what they mean

Customers can now Guide your Team via a video call to the products they would like to buy, and with co-browsing share information with your team so everyone gets on the same page faster. Impress your customers with an easy transparent buying process, earn customer trust with clear online information visibility and communication from your team to your customers

Video retail trends

Remote video retail solutions are increasingly being adopted and deployed by the retail industry offering accessible ways for customers to engage with retail staff from any device wherever they are. Live web call gives your business access to the latest online customer engagement technology

Match your brand

Design the look and feel of live web call to match your brand, Adapt the appearance of your video chat to the look & feel of your brand.

Enhanced customer communication

Video chat provides a better comprehension between customer and agent as allows for a exchange of visual information
Improved customer engagement with face to face video consultations
Provide enhanced visual cues for Cross selling and up selling with video on hold

Faster aftercare resolution

Solve aftercare Support queries directly over video
Video increases your team's ability to solve customer issues from the first contact.
Reduce Operational costs , take current onsite resolution procedures remote
Save customers time, they can show you in person what the problem is with a product over video call
Full case management recording and archiving